Hiring

Customer Success Lead

Built by the Beer Distributors, for Beer Distributors.

At VXP, we’re obsessed.
Obsessed with helping beer distributors run sharper, smarter, and more profitable teams.
Obsessed with transforming how sales reps behave in the market.
Obsessed with data, execution, and the little details that make big results.

If you’re looking for an easy job where you check boxes, this isn’t it.
If you think “customer success” means answering tickets, you won’t make it here.

But —
If you love the beverage industry…
If you get fired up by helping sales teams win…
If you can walk into a wholesaler, talk routes and goals, and translate data into action…
If you crave working with a team that moves fast, cares deeply, and treats every client like they’re the only one —
then you’ll thrive here.

We’re a small team with massive impact, serving the most iconic distributors in the country. You’ll be mentored by the industry experts who built VXP from the ground up — people who have run sales divisions, led incentive programs, and lived the grind of this business.

This will be one of the hardest, most rewarding roles you’ll ever take on. And if that excites you, we’d love to meet you.

Job Description Client Success Lead

Overview

As a Customer Success Lead at VXP, you’ll work directly with beer distributors across the U.S. to help them implement and succeed with VXP — the industry’s leading Sales Strategy Management platform. You’ll be a trusted partner who helps sales teams, managers, and owners connect their goals, incentives, and profitability using real data and real-world experience.

This is a hands-on, client-facing role that blends beer industry know-how, sales experience, and analytical problem-solving. You’ll be trained and mentored by the industry experts at VXP, learning directly from leaders who’ve run distributors, managed sales teams, and built the platform from real-world experience.

Key Responsibilities

Client Success & Relationship Management

Serve as the day-to-day contact for assigned clients — ensuring they feel supported, informed, and successful with VXP as their partner.
Build and maintain relationships with sales leaders, team leads, and ownership across your assigned clients.
Anticipate client needs, proactively identify challenges or opportunities, and collaborate internally to deliver fast, effective solutions.
Monitor client performance data and provide recommendations to improve usage, adoption, and results.

Onsite Launch & Training

Travel to client markets during onboarding and launch phases to lead in-person training sessions for sales teams and managers.
Support the client in the physical rollout of the platform, ensuring every user is confident using the app and dashboards.
Represent VXP professionally and energetically in the market — you’ll be the face of the brand for many clients.

Implementation & System Setup

Assist in goal setting, incentive design, and system configuration for new clients.
Manage data validation, audit support, and user access in collaboration with the operations and analytics teams.
Ensure clients are transitioned smoothly from onboarding to steady-state success.

Ongoing Success & Optimization

Conduct recurring client check-ins, review performance metrics, and surface actionable insights for continuous improvement.
Support rollout of new features, ensuring clients understand and adopt new capabilities within VXP.
Collaborate with analysts to triage bugs, test fixes, and log feedback to improve client experience.

What We’re Looking For

Must-Haves

Beer industry experience: You’ve sold, managed, or supported sales at a distributor or supplier. You understand how the business really runs — from display execution to sales calls.
Analytical mindset: Comfortable in Excel and curious about how data connects to incentives, profitability, and performance.
People skills: You know how to read a room, communicate clearly, and build trust fast.
Self-starter: You don’t wait for someone to tell you what to do — you take ownership and make things happen.
Travel-ready: Willing and able to travel for onsite client launches 10-20 weeks/year.

Nice-to-Haves

Experience managing incentive programs, CRM systems, or performance tools.
Familiarity with distributor operations (AB, MC, or independent networks).
Prior involvement in rollout or training initiatives.

Company Culture

VXP is a flat organization made up of individual contributors who are top performers. We operate with high trust and low bureaucracy — meaning you’ll be given freedom and responsibility in equal measure. Our culture values:

Self-motivation and ownership
Excellence over ego
Collaboration without micromanagement
Continuous learning and improvement

You’ll work with a small, fast-moving team obsessed with improving how sales teams perform and get paid.

Key Outcomes

Success in this role means:

Smooth, timely onboarding of new clients with minimal hand-holding.
High engagement and satisfaction from your assigned client portfolio.
Clear, data-backed progress on client goals and incentive results.
Strong collaboration with internal teams (analytics, ops, and leadership).
Continued client renewals and expansions — because they see results.

Reporting Structure

Reports to: Mike Hall, Director of Customer Success
Works closely with: Operations, Analytics, Product, and Leadership teams
Location: Remote (U.S.-based) with client travel as needed

In Short

We’re looking for someone who’s been in the beverage business, gets how distributors work, and wants to be part of changing how sales teams think about profit and performance. You’ll have the freedom to make your mark as part of a growing team.

Ready to Join Us?

We’re not hiring for a job — we’re inviting someone to build with us.
If you’re obsessed with beer, sales strategy, and making the complex feel simple… let’s talk.

How to apply:

Show us how you’re built for beer, by beer.
Send us anything that captures your mindset — a story, a sales deck, a battle-tested spreadsheet, a Loom video, whatever. We care less about format, more about flavor.

Email it to info@vxptech.com with the subject:
“I’m In — Built for Beer”